Innova products come with a limited warranty. The warranty period will vary depending on the product
purchased, beginning on the date of shipment from any Innova international warehousing location. To
determine which warranty applies to your product, refer to the appendix below.
Innova's limited warranty covers defects in materials and workmanship. Innova's liability under this limited
warranty shall be, at our option, to repair or replace any defective parts of the equipment, provided that these
parts, if proven to the satisfaction of Innova, were defective at the time of being sold and that all defective parts
shall be returned, properly identified with a Return Authorization.
This limited warranty covers parts only, and not transportation / insurance charges.
This limited warranty does not cover:
·Freight or installation (inside delivery handling) damage. If your product was damaged in transit, you must
file a claim directly with the freight carrier.
·Products with missing or defaced serial numbers.
·Products for which Innova has not received payment.
·Problems that result from:
External causes such as accident, abuse, misuse, problems with electrical power, improper operating environmental conditions.
·Servicing not authorized by Innova.
·Usage that is not in accordance with product instructions.
·Failure to follow the product instructions.
·Failure to perform preventive maintenance.
·Using accessories, parts, or components not supplied by Innova.
·Damage by fire, floods, or acts of God.
·Customer modifications to the product
Innova is not liable for any damage incurred on the objects used on or stored in Innova equipment. If the objects are highly valuable, the use of a completely independent backup system and a 24-hr redundant monitoring system with alarm capability are recommended.
Factory installed, customer specified equipment or accessories are warranted only to the extent guaranteed by
the original manufacturer. The customer agrees that in relation to these products purchased through Innova, our
limited warranty shall not apply and the original manufacturer's warranty shall be the sole warranty in respect
of these products. The customer shall utilise that warranty for the support of such products and in any event
not look to Innova for such warranty support.
Technical Support, Warranty Service Contacts
Global Email Helpdesk: firstname.lastname@example.org
Product Appendix, Warranty Listings
Glassware washer: 1 year limited
Freeze Dryer: 1 year limited on main unit; 5 years on compressor
Laboratory Ovens and Incubators: 1 year limited
Shaker/Shaking incubator: 1 year limited
Grinder: 1 year limited
Freezer/Refrigerator: 2 year limited, 5 years on compressor
Fermentation products: 1 year limited, Expense of installation in-site is addtional