Service Policies

Innova regards training and education as a symbol of the company's focus on integral solutions and customer service, which is also our comparative advantage for customer orientation and employee motivation.

We provide hands-on and comprehensive educational programs as well as relevant workshop on wide range of subjects of interest to laboratory personnel, lab technicians, lab officers, pharmacists, sales and service representatives.

Training courses are generally held at Innova's manufacturing facility in Qingdao, China. Sometimes, course might be conducted at well equipped and organized plants which are easy for demonstrations and practice.

All educational courses are international knowledge hubs that show our products and solutions within a complete, real-world laboratory setting. Course textbook and process are prepared meticulously by Innova Product Experts and Tutor to follow the latest industry and standard updates

We intend to remain classes small so as to help participants fully immersed in the most conducive training circumstances

By providing interactivity between product knowledge and the application environment, our training courses help you achieve maximum workflow efficiency. Our well developed distribution network around the world guarantees the accessibility and feasibility.

Innova education programs range from basic product training courses to advanced workshops and symposia where Innova can help the end users to stay updated on the latest methodologies and best practices.

Product Training

Product training courses provide mastery of product functionality for optimal utilization of the equipment capabilities.

Application Training

Intended to provide a firm basis of expertise for users, application training helps users obtain optimal product performance in a laboratory environment.

Service Training

Designed for laboratory technicians and engineers, these programs give a good understanding of product functionalities for successful long-term maintenance and servicing of Innova products.